Privacy Policy

The policy: This privacy policy notice is served by Ryefield Engineering Company Limited, Delamare Road, Cheshunt, Hertfordshire, EN8 9TA, under the website; www.ryefieldeng.co.uk. The purpose of this policy is to explain how we control, process, handle and protect your personal information throughout the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.

To protect your privacy, we provide this notice to you to explain how your information is collected and used. This notice applies to all information collected or submitted on the Ryefield Engineering website through forms or account sign-ups.

The personal data we collect include:
Name
Company name
Contact details: email, address, phone number

We use the information you provide through our site when completing one of our forms or account sign-ups only for the purpose of why it was submitted, we do not share this information with outside parties.

We do not record or monitor phone calls but emails are kept for an indefinite period.

We use the email address provided by you, to respond to any questions or quote requests.

To prevent unauthorised access to data, we have put in place appropriate procedures to mitigate the risk of the leak of information collected online.

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device/computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website. You can find out the full cookie policy here

The policy is valid from 1st May 2022 and will be reviewed on a six-monthly basis to ensure that it is up to date at all times.

Policy key definitions:

"I", "our", "us", or "we" refer to the business, Ryefield Engineering.
"you", "the user" refer to the person(s) using this website.
GDPR means General Data Protection Act.
PECR means Privacy & Electronic Communications Regulation.
ICO means Information Commissioner's Office.
Cookies mean small files stored on a users computer or device.

Who are we?

Ryefield Engineering Company Limited is an electrical manufacturing company with over 25 years of operating experience. Ryefield Engineering operates from Cheshunt and London. The registered address is, Delamare Road, Cheshunt, Hertfordshire, EN8 9TA and the company registered number is -2480779.

How the law protects you

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The reasons we process your personal data include, but not limited to, providing you with the information requested, helping with a query, and communicating information intended to benefit you.

How do we collect personal data from you?

We receive information about you from you when you use our website by completing forms or signing up for an account, contacting us by phone, email and in person.

If you provide us with personal data about a third party (for example a client you are ordering a product on behalf of), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.

Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, server logs, device event information, location information and unique application numbers.

What type of data do we collect from you?

The personal data that we may collect from you includes your name, address, email address, phone number, and IP addresses. We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us.

Please be aware that any video, image, or other content posted, uploaded or otherwise made available by you onto your website, whether published content or not, is not subject to our Privacy Notice.

We merely process such data on your behalf, subject to our Terms and Conditions and you are responsible for any applicable legal requirements in respect of your content.

What personal information do we collect?

We may collect and process the following data about You:

Details of information you supply when requesting a quote, including but not limited to, name, email address, address, contact number, site details;
If you contact us, we may keep a record of that correspondence;
Other information to help us provide you with improved services;

How do we use your data?

We may use information about you in the following ways:

To provide you with a quotation for the products you have submitted to us;
To provide you with recommended products or services;
To comply with our contractual obligations we have with you;
To help us identify you and any accounts you hold with us;
To enable us to review, develop and improve the website and services;
To provide customer care, including responding to your requests if you contact us with a query;
To carry out marketing and statistical analysis;
To notify you about changes to our website and services;
To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and
To inform you of price changes.

How do we use your personal data for marketing purposes?

We may use your personal data to conduct marketing, promotional and informational activities and to perform business analytics, satisfaction surveys or market research and direct marketing purposes in general, including sending notifications about updates to the Websites, information on our services we think may be of interest to you, initiatives or events by mail, e-mail, phone, fax, SMS, MMS or other electronic means. However, we will only do so in accordance with GDPR requirements prior to being contacted in this way and/or subject to relevant legal requirements. If you no longer wish to receive marketing information, please inform us by email or using the UNSUBSCRIBE option available on the communication.

How do we treat children’s personal data?

We do not knowingly collect personal data from anyone under the age of 18 or knowingly allow such persons to register on our Websites or Services.

With who is the information shared?

We may disclose your personal information to:

Any employees of Ryefield Engineering who deal with any service being provided to you
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets, subject to their entering into appropriate confidentiality undertakings;
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or to protect the rights, property, or safety of Ryefield, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies.

Retention periods

We will keep your personal data for the duration of the period you are a customer of Ryefield Engineering Company Limited. We shall retain your data only for as long as necessary in accordance with applicable laws, and the needs of the business.

On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.

Who has access to your personal data?

Here is a list of all the ways that we may use your personal data and how we share the information with third parties.

Quotation team – to provide you with a quotation on your request of products
Accounts – to process you’re your billing information
Sales team – to provide you with a quotation on your request of products

Your rights

In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service.

You have the right to object to our use of your personal data or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

Our Privacy Notice shall be made clear to you at the point of collection of your personal data.

Accessing and updating your data (Right of Access)

You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address and payment details are kept up to date at all times. Please email your requests info@ryefieldeng.co.uk so that we can execute this task for you.

Right of Data Portability

All data can be archived and provided in a portable format for migration to another provider, or the customer.

Right to Rectification and Data Quality

You can manage and update the personal information we hold about you by emailing us at info@ryefieldeng.co.uk where we will carry out the updates.

Links to other sites

We may provide links to third-party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third-party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.

Where we store your personal data

Our website hosting is supplied through Tristar Tech Solutions (company registration number 04092696). Please see below how website data is stored:

We follow accepted ISO standards to store and protect the personal data we collect, including the use of encryption if appropriate. Our website hosting company.

All information you provide to us is stored on our secured servers within the EEA. From time to time, your information may be transferred to and stored in a country outside the EEA in relation to provision of the services. The laws in these countries may not provide you with the same protection as in the EEA; however, any third party referred to above outside of the EEA has agreed to abide by European levels of data protection in respect of the transfer, processing and storage of any personal data. By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice.

As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Any sensitive data are encrypted and protected.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

Liability

We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions.

Data Breaches

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

Please e-mail any questions or comments you have about privacy to us at: info@ryefieldeng.co.uk

Your right to make a complaint

You have the right to make a complaint about how we process your personal data to the Information Commissioner: https://ico.org.uk/concerns/

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel: 0303 123 1113